Before we talk about the NOC itself, we need to talk about the Command and Control Center (CCC), or Operations Center.

In practical terms, an Operations Center is a physical location with controlled access, designed to centralize, coordinate, and control the operations behind a given objective.

An Operations Center can be applied in many ways, such as:

Tactical Operations Centers (TOC) — commonly used in military operations;

Combined Operations Centers (COS) — also called Decision Support Centers (CSD) — used in oil & gas operations;

Air traffic control operations;

Security Operations Centers (SOC) — security monitoring as a whole;

Network Operations Centers (NOC) — monitoring of the network and the assets that belong to it;

Information Technology Operations Centers (ITOC) — monitoring not only the network, but also the systems and processes of the IT environment.

IT Operations Center — NOC, SOC, or ITOC? In the IT market, the Operations Center is most often focused on the NOC and SOC. But as the demand for business continuity grows and digital transformation accelerates, IT operations have become critical and essential to delivering results.

Ensuring infrastructure and security is no longer enough. The requirement now is to ensure the operation of the business, the systems, and the process as a whole — end-to-end delivery.

An Operations Center is more than a room full of people and walls covered with monitors. Around the clock, the Operations Center makes sure your critical business keeps running and delivering services at the expected quality.

To do this, it relies on a team of specialists focused on resolving the events generated by tools that constantly monitor the health of the environment. The main role of the Operations Center is to ensure your business continuity.

That means it must be able to fix failures quickly and restore the affected service — but above all, it must proactively identify events that could lead to failures. The Infraops Operations Center has dedicated specialists monitoring, supporting, and managing servers and networks around the clock.

We are a complete IT Operations Center, ready to manage incidents and problems. We work with leading technologies and have proven experience operating critical IT environments. If IT operations matter to your business, we can help.